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Warranty & product support

Warranty help, made clearer.

Find your terms. Gather the details. Get help with the next step.

Prepare my claimFind my warranty

Have a concern about a mattress or adjustable base purchased from LA Mattress? Start here. Your product’s own warranty sets the coverage, conditions and available remedies.

A consultation at an LA Mattress showroom

What do you need help with?

Find the right warranty.

Enter a few details to see your warranty guide and next steps.

Find warranty guide

Terms vary by model and purchase date. Not sure? We can help.

Help finding my document

Manufacturer sites may also describe offers for purchases made directly from them. Those offers do not automatically apply to an LA Mattress order.

Prepare these five things.

A few useful details help the team understand the issue. Gather what you can, then call or email us.

Gather these five things

Start with what you have. Missing something? You can still contact us.

This is a preparation tool. Your selections stay on this page and do not submit a claim.

Open my checklist

Photos that help explain the issue.

Clear photos help our team understand your concern.

  1. The whole product

    For a mattress, remove bedding and show the entire sleeping surface. Include the affected area in context.

  2. The specific issue

    Add a clear close-up. If an impression needs measuring, get the brand’s method first; do not press into the mattress to exaggerate it.

  3. The label and support

    Photograph the law or serial label and the base or frame. Do not remove labels or lift a heavy mattress or base alone.

Use your manufacturer’s measurement instructions. Do not remove labels or lift a heavy product alone.

Photo & measurement guide

What happens next.

Here is how we help you, step by step.

  1. Gather the details

    Use the checklist below. Keep the product and its labels available while the claim is reviewed.

  2. Contact our team

    Share your order details and what you have noticed. We’ll help identify the warranty and the next step for your product.

  3. Follow the review process

    The manufacturer may request more photos, measurements or an inspection. Follow its instructions and keep your claim reference.

  4. Confirm the resolution

    If approved, confirm remedy, costs and schedule. Wait for instructions before returning or disposing of anything.

Coverage depends on your product.

A photo or impression alone does not confirm eligibility. The applicable warranty sets conditions and remedies.

See examples

May be covered

Defects in materials or workmanship

  • Broken or protruding coils and other structural failures.
  • Impressions that meet the model’s stated conditions and threshold.
  • Specified foam, stitching or component defects.

Use the manufacturer’s measurement instructions. A visible dip or a photo alone does not establish eligibility.

Usually outside defect coverage

Preference, wear or accidental damage

  • A preference for a softer or firmer feel.
  • Normal settling, softening or wear.
  • Damage from misuse, inadequate support, spills or other accidents.

Exclusions, condition requirements and how they affect a claim vary. Check your document before assuming a claim is covered or excluded.

Coverage & exclusions
A team member on the phone with papers beside a warranty document and an adjustable base with its remote

Adjustable-base concern?

Parts, labor and frame terms can differ. Have the model and serial number ready.

Base warranty help

Ask about costs before service.

Inspection, transportation, labor or prorated charges may apply. Our team can help you confirm the next step.

Costs & review process

Common questions

Warranty questions, answered.

Need help applying this to your own bed? Have your order or model details ready when you contact us. Call (800) 218-3578.

How long is my warranty?

Check the warranty supplied with your exact model and purchase date. Coverage can differ within one brand, between mattresses and bases, and between older and newer purchases. The warranty period is also different from a recommended replacement interval. If you cannot find your document, contact us with the model and order details.

Does a dip or softer feel automatically qualify?

No. Normal settling or a change in comfort is different from a covered manufacturing defect. Each applicable warranty defines the conditions and any indentation threshold. Follow that manufacturer’s measurement instructions; photographs or a measurement alone do not guarantee approval.

How do I start a claim for an LA Mattress purchase?

Call (800) 218-3578 or email hello@mattressstoreslosangeles.com. Have your order details, model information and photos ready if available. We can help identify the applicable warranty and claim route. The manufacturer reviews eligibility and decides the remedy under its terms.

What if I cannot find my receipt or law tag?

Start with the name used for the purchase, the approximate date and the showroom or online order details. Ask us whether the order can be located. Tell us if the label is missing. Proof-of-purchase and product-identification requirements depend on the applicable warranty; a missing document does not have to stop you from asking for help.

Will there be any cost, and how long does a claim take?

Costs and timing depend on the manufacturer, product and claim. Ask whether inspection, transportation, labor or a prorated contribution applies. Request the proposed remedy, any charges and an estimated schedule before agreeing to service. A normal purchase delivery offer does not automatically apply to warranty work.

Does my adjustable base have the same warranty as my mattress?

Usually these are separate products with separate terms. An adjustable-base warranty may have different coverage periods for parts, labor and the frame. Have the base model, serial number, purchase details and a description of the control or movement issue ready. Follow the owner’s manual and do not open electrical components or attempt unauthorized repairs.

Do I have to rotate the mattress or use a particular frame?

Follow the care and support instructions for your model. Rotation, flipping, slat spacing, center support and adjustable-base compatibility vary. Keep photos of your support setup and check the requirements before changing it. Do not assume another brand’s instructions apply to your mattress.

What about clearance items, floor samples or a secondhand mattress?

Eligibility can differ from a new retail purchase. Check the terms and disclosures for that particular item, including original-purchaser and transfer rules. A comfort-exchange exclusion does not by itself determine manufacturer-warranty coverage. Ask us to check your purchase details.

Keep the details together

A little care. A clearer record.

Follow the instructions supplied with your model. Requirements for one mattress or base may not apply to another.

Check your supportConfirm slat spacing, center support and base compatibility before changing your setup.Explore foundationsFollow the care guideUse suitable protection and follow the model’s cleaning, rotation and flipping instructions.Find a mattress protectorSave your recordsKeep the receipt, warranty, care guide and label photos together. Retain emails and any claim reference.Use the preparation checklist
Check your current mattressWork through six questions about wear, support and what to check next.Start the mattress checkup

Here to help

Let’s find your next step.

Tell us the product, where you bought it and what you’ve noticed. We can help with warranty questions for your LA Mattress purchase. Bought elsewhere? Start with your original retailer or the manufacturer’s support team.

(800) 218-3578Email our teamFind your showroomView complete warranty terms
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